fr55 Privacy Policy

Introduction About This Policy

fr55 ("we", "us", or "platform") operates a safe and reliable online betting and casino platform for players in Bangladesh. Your privacy and the protection of your personal information are our highest priority. This Privacy Policy ("Policy") describes how fr55 collects, processes, stores, and protects the personal information of its users ("you" or "player").

By visiting the fr55.cam website or using our services, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.

This policy should be read together with fr55's Terms and Conditions and Responsible Gaming policy.

1 What Information We Collect

To register and provide services on the fr55 platform, we may collect the following types of personal information:

1.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only players aged 21 and above may register)
• National ID number or passport number (when identity verification is required)
• Email address
• Mobile number

1.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for processing transactions)
• Deposit and withdrawal history
• Balance and bonus information

Important: We do not store full card numbers, banking passwords, or mobile payment PINs. All transactions are processed through SSL encryption.

1.3 Technical and Usage Information

• IP address and device type
• Browser version and operating system
• Session duration and login history
• Gaming activity and betting history
• Cookie and tracking data (see details below)

1.4 Communication Information

When you contact support through our live chat or email, a record of that conversation may be stored in our system. This information is used to improve service quality and to resolve disputes.

2 Purpose of Data Collection

fr55 uses your personal information for the following purposes:

• Account management: Registration, login, identity verification, and account security.
• Financial transactions: Processing deposits, withdrawals, and bonus payments. Minimum deposit is ৳300 and minimum withdrawal is ৳1,000.
• Customer service: Providing 24/7 live chat and email support in Bengali.
• Legal compliance: Carrying out anti-money laundering (AML) and know your customer (KYC) processes.
• Responsible gaming: Identifying problematic gaming behaviour and providing the necessary support.
• Platform improvement: Analysing user experience and improving service quality.
• Fraud prevention: Detecting unauthorised use of accounts and fraudulent activity.
• Marketing communications: Sending promotional offers and updates with your consent.

Your information will be used only for the purposes listed above. We do not sell or share your personal information with third parties for marketing purposes.

3 Data Storage and Security

3.1 Security Measures

fr55 applies industry-standard security measures to keep your personal information safe:

• SSL/TLS encryption used for all data transmission
• Password hashing and secure storage
• Two-factor authentication available for accounts
• Regular security audits and technology updates
• Restricted staff access — only authorised personnel can view personal information

3.2 Data Retention Period

Your personal information is stored in our system for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.

3.3 Response to a Data Breach

If a security breach occurs that may affect your personal information, we will notify affected users as quickly as possible and take the necessary corrective steps.

4 Sharing Information with Third Parties

fr55 does not sell or share your personal information with third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Financial information required to complete transactions through bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment service providers. These service providers follow their own privacy policies.

4.2 Technology Service Providers

A limited amount of technical information may be shared with approved technology partners (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) for game software, platform operations, and technical support.

4.3 Legal Obligations

Information may be disclosed in response to a court order, government directive, or a lawful request from a law enforcement authority. In such cases, we will provide only the information legally required.

4.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new management authority. We will notify you appropriately before any such change.

5 Cookies and Tracking Technology

Cookies and similar technologies are used on the fr55 platform. These technologies help improve the user experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential cookies: Required for core platform functions such as login sessions and security verification.
• Functional cookies: Store your preferences, language settings, and gaming preferences.
• Analytical cookies: Collect anonymous statistics to monitor and improve platform usage.

5.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.

6 Your Rights

As a user of the fr55 platform, you have the following rights:

6.1 Right to Access Information

You can request a copy of your personal information stored with us at any time. Send this request to [email protected].

6.2 Right to Correct Information

If your personal information is incorrect or incomplete, you can request a correction. Our support team will process this request as quickly as possible.

6.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes.

6.4 Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Send a request to [email protected] or make the change in your account settings.

6.5 Right to Close Account

You can request to close your fr55 account at any time. Complete all pending withdrawals before closing your account.

7 Minors and Age Verification

The fr55 platform is for individuals aged 21 and above only. We do not knowingly collect personal information from minors.

Providing a date of birth for age verification is mandatory at registration. If we learn that a user is under 21 years of age, their account will be closed immediately and a process to refund any deposited funds will begin.

If you believe a minor is using our platform, please notify us immediately at [email protected]. Visit our Responsible Gaming page to learn more about responsible gaming.

8 International Data Transfers

fr55 primarily serves players in Bangladesh. However, some data may be transferred to international servers for technical infrastructure and game service delivery.

In such cases we ensure that adequate data protection measures are in place in the receiving country or organisation. All international data transfers are carried out through SSL encryption.

9 Changes to This Policy

fr55 may update this Privacy Policy from time to time. For any significant change, we will:

• Publish the update date on this page
• Notify registered users by email (if the change is significant)
• Display a notice on the platform

Continuing to use the platform after a change is made will be taken as your agreement to the updated policy. We therefore recommend that you visit this page regularly.

10 Responsible Gaming and Data

fr55 places the highest importance on responsible gaming. By analysing your gaming behaviour, we can identify potentially problematic patterns. Using this data, we:

• Offer the option to set voluntary breaks or limits
• Provide information on professional support when needed
• Offer a voluntary self-exclusion facility

Visit our Responsible Gaming page for full details on responsible gaming.

11 Third-Party Links

The fr55 platform does not contain links to any third-party websites. All content within our service is operated under the fr55.cam domain. fr55 is not responsible for the privacy practices of any third-party website.